Orders & Shipping
Business Hours
· Monday to Saturday 9:30 am to 5:30 pm.
Ordering
1. E-Mail Orders:
projects@kromedispense.com or support@kromedispense.com can be placed 24 hrs. 365 days a year.
2. Phone Orders:
Orders can be placed +91-8872888802, +91-9814203010 or +91-0181-2600009 during regular business hours Monday to Saturday.
· Your payment for the order/goods received after 3 pm will not be processed and dispatch on same day (even though the order is ready for dispatch).
· Courier orders with waybill or any document required will be dispatched only if the waybill is also received on the same day before 3 pm.
· Taxes will be applicable as under Indian Law.
Important Information for Ordering
Mention Part # of the Product. There can be many variants for a product. It’s easier to identify when complete description is not mentioned. You can avoid mentioning description if part # is mentioned.
Complete Name & Address with Customer ID.
Order Inquiries
If you have Questions about an order you placed, you may reply to your email order confirmation, or call us during regular business hours of Monday to Saturday 9:30 am to 5:30 pm.
Please have your order number available to help expedite your inquiry.
Changing (or Cancelling) an order
You can change or cancel an order after you have placed it, provided the order has not yet entered the shipping (Dispatch) process. We will do our best to act on any request to change or cancel order. However we process and ship orders quickly, so please notify us promptly on any request.
Changing the Delivery Address
If we are informed to change to a delivery address after the material have left our location, we will try to have our carrier to reroute the order. However, this doesn’t guarantee that the logistic company will accept our request. This may result in additional charges to you.
Shipping or Transportation or Courier Service
Krome will choose a suitable logistic carrier in your area. To suggest a carrier (Transport or Courier) for your orders or documents please send an email to projects@kromedispense.com or info@kromedispense.com from your register email Id. The same can be done by your respective Krome sales team associate.
Terms & Conditions:
Payment Terms
· We accept payments via Cheque , Draft, RTGS, NEFT and other electronic modes. Any invoice past 45 days will delay further orders.
· Krome reserves the right to change prices and specifications of products and/or material without prior notice.
Receiving Merchandise
Shipment must be inspected in terms of
1. Number of parcel (cartons/Boxes) as on invoice.
2. Condition of the Boxes or cases must be good.
3. Gross weight of the shipment as per invoice.
· If all the above matches then you should sign carrier document of receipt.
· But if your goods arrive in tampered or damaged condition, you must notify your logistic company. Upon receiving the delivery of your goods, carefully inspect and verify them. Customers are responsible for ensuring that all items are present as per invoice. In case of any discrepancy, you must notify us within 2 (two) working days, if not, Krome is not responsible for the missing items.
· By signing the logistic company receipt without any notice of damage, you are agreeing that shipment (goods) arrived in good condition. Any damage found after that point cannot be directed to the logistic company. Krome loses power to file a freight damage claim once you confirm the shipment was received in good condition.
Krome embraces cultural diversity and celebrates the following Holidays. We will be closed and will not process or ship any orders on days listed below:
· 26th Jan (Republic Day)
· Holi
· 15th Aug (Independence Day)
· 2nd Oct. (Gandhi Jayanti)
· Dussehra (till 3pm)
· Diwali
· Vishwakarma Day
